Shipping policy

Shipping and delivery policy

Theo Carter dispatches consumer electronics from Timaru to addresses throughout New Zealand. This page explains packing times, delivery estimates and what to do if a parcel goes missing.

Order processing

Orders are picked and packed within 1-3 business days of payment clearing. An order placed after cut-off on a Friday, or on a public holiday, starts processing on the next business day.

Delivery estimate

Estimated delivery is up to 15 business days from dispatch. Rural delivery addresses and South Island to North Island routes usually sit at the longer end of that window. The estimate at checkout is calculated from your address rather than a single national figure.

Shipping cost

Shipping is calculated by distance. The charge is built from your delivery address together with the weight and packed size of the order, and it is shown in the cart before you pay. Because it varies by destination, we do not quote one flat rate for the country.

Tracking

A tracking reference is emailed when the parcel is handed to the courier. Scans can take up to 24 hours to appear in the carrier's system.

Lost parcels

If tracking has stopped moving, contact us within 7 days of the expected delivery date at support@feltnerobleness.shop. We open a courier investigation and, where the parcel is confirmed lost, we replace or refund the order.

Damaged on arrival

Report physical damage within 48 hours of delivery with photos of the item and the packaging. Keep the item and the carton until we confirm how to proceed.

All prices on this store are shown in US dollars (USD) and are charged at checkout in USD.

Theo Carter, 4 Church Street, Timaru Central, Canterbury, Timaru 7910, New Zealand